The Challenge
In 2019, our client, a top 5 animal health company, introduced significant innovations to its digital solutions portfolio, including MDM, CRM, and ERP. These additions had a significant impact on the company’s IT ecosystem and required a new, integrated approach to data management and data quality assurance.
Problems to solve
- Business process disruption: The large number of integrations between systems created business process disruptions
- Data accuracy issues: Disruptions in getting accurate sales data to the field
- Lack of insightful reporting: The lack of consolidated and insightful reporting left sales teams without business intelligence support
- Lack of confidence in data sources: Inability to make accurate business decisions due to lack of trusted data sources
The solution
Practical expertise in stabilizing, harmonizing and optimizing the newly transformed IT ecosystem.
- Introduction of an effective data governance program
- Management and operationalization of critical activities
- Transforming multiple data sources into a single trusted source of truth
Results
- A single stable, integrated and harmonized data source available to downstream systems
- Reported data quality errors significantly reduced
- Comprehensive monitoring solutions enable maintenance of high data quality
- Newly created and updated processes with complete and verified documentation
Stabilization of Commercial Data Ecosystem