This quick self-assessment checklist is designed to help you gauge the maturity of your support system. By answering ten straightforward yes-or-no questions, you’ll gain insight into the strengths of your current setup and identify areas for improvement.
Each question touches on a key aspect of support performance—from the availability and knowledge of your team to the clarity of communication and overall user experience. Once completed, this checklist will provide you with actionable conclusions, empowering you to make informed decisions that enhance both customer satisfaction and operational efficiency.
