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Application Modernization

User Experience (UX) Redesign

Research, usability studies, feature prioritization, prototyping, data analysis, and implementation are all part of a UX redesign to increase user satisfaction, usability, and performance.
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How to effectively embark on a UX redesign to enhance user satisfaction and performance?

At C&F, we start with research, user data, contextual inquiries, and analytics, followed by usability studies, feature prioritization, wireframes, prototypes, and iterative testing. In order to ensure the redesigned application aligns with strategic goals and user needs, we collaborate on development, train users, and phase out rollouts. Post-launch, we gather feedback, review metrics, and continually improve.

Boost User Satisfaction with Expert UX Redesign

Transform your enterprise app with a comprehensive UX redesign process. Increase user satisfaction and engagement by addressing user needs and pain points, enhancing usability, and aligning with business objectives.

Elevate Usability, Enhance Performance

Our meticulous UX redesign process integrates user research, usability studies, and iterative design to significantly improve your application's usability and overall performance, ensuring it meets strategic business goals.

From Insights to Impact: User-Centric Redesign

Leverage extensive user research and contextual inquiries to uncover key insights. Our data-driven approach transforms these insights into impactful design solutions, prioritizing user experience and business alignment.

Innovate with Interactive Prototypes and Continuous Testing

Experience the benefits of interactive prototypes and iterative testing. Our UX redesign approach ensures continuous improvement and stakeholder alignment, delivering a user-friendly and strategically aligned application.

Redesigning an enterprise application is a comprehensive process that goes beyond aesthetics. It involves understanding user needs, addressing pain points, and aligning with business objectives. Through meticulous research, usability studies, and iterative design, we create user-centric solutions that significantly enhance satisfaction, usability, and overall performance.

Choosing to embark on a UX redesign is often driven by the need to boost user satisfaction, enhance usability, gain a competitive edge, and improve performance metrics.

This decision can be prompted by direct user feedback, observed declines in performance, increased error rates, or falling KPIs. Regardless of the trigger, our approach involves a thorough process to identify challenges, understand user needs, and analyze context and behaviors. We then present an optimized vision that is precisely tailored to meet the unique needs of your business users.  

Redesigning an enterprise application is a meticulous process aimed at significantly enhancing user experience, usability, and overall business performance. The process integrates extensive research, usability studies, feature prioritization, and iterative design, all within the framework of an enterprise context.

1. Research and analysis

  • User Research: This phase involves gathering extensive data from various user groups through surveys, interviews, and focus groups. The aim is to understand user demographics, needs, pain points, and behaviors. 
  • Contextual Inquiry: Observing users in their natural work environments to gain insights into how they interact with the current application and identifying any challenges they face. 
  • Analytics Review: Analyzing existing usage data, error logs, and performance metrics to identify patterns, common issues, and areas for improvement. 
  • Business Context Analysis: Understanding the enterprise’s strategic goals, operational workflows, and key performance indicators (KPIs) to ensure the redesign aligns with business objectives. 

2. Usability study

  • Heuristic Evaluation: Conducting expert reviews to identify usability issues based on established usability principles. 
  • User Testing: Facilitating usability tests with current users to observe their interactions with the application. This helps in pinpointing specific usability challenges and gathering direct feedback. 
  • Competitive Analysis: Analyzing similar applications in the market to identify industry standards, best practices, and potential differentiators. 

3. Feature prioritization

  • Requirements Gathering: Collecting feature requests and requirements from stakeholders across the organization, including end-users, managers, and IT departments. 
  • Prioritization Matrix: Using techniques like the MoSCoW method (Must have, Should have, Could have, Won’t have) to prioritize features based on their importance, feasibility, and impact on business goals. 
  • Roadmap Development: Creating a detailed product roadmap that outlines the sequence of feature implementation and key milestones. 

4. Lo-Fi and Hi-Fi mockups

  • Lo-Fi Wireframes: Developing low-fidelity wireframes to map out the basic layout, navigation flow, and key elements of the redesigned application. These wireframes focus on structure and functionality without detailed design elements. 
  • User Feedback: Conducting initial user reviews of the wireframes to ensure the proposed layout and navigation align with user expectations and workflows. 
  • Hi-Fi Mockups: Creating high-fidelity mockups that incorporate detailed design elements, including branding, color schemes, typography, and interactive components. These mockups provide a realistic representation of the final product. 

5. Prototyping

  • Interactive Prototypes: Developing interactive prototypes using tools like Figma or Adobe XD, which allow users to experience the redesigned application and provide feedback on its usability and design. 
  • Iterative Testing: Conducting several rounds of user testing with the prototypes to gather feedback and make necessary adjustments. This iterative process ensures continuous improvement and refinement of the design. 
  • Stakeholder Reviews: Presenting prototypes to stakeholders for approval and ensuring the design aligns with business goals and user needs. 

6. Thorough data analysis

  • Performance Metrics: Defining key performance indicators (KPIs) to measure the success of the redesigned application. These might include user engagement rates, task completion times, error rates, and user satisfaction scores. 
  • A/B Testing: Implementing A/B testing to compare the performance of the redesigned application against the current version. This helps in quantifying the impact of design changes. 
  • Continuous Monitoring: Establishing a framework for ongoing data collection and analysis post-launch to ensure the application continues to meet user needs and business objectives. 

7. Implementation and launch

  • Development Collaboration: Working closely with the development team to ensure the design is accurately implemented. This involves regular check-ins, design handoffs, and quality assurance testing. 
  • Training and Support: Providing training sessions and support materials for users to facilitate a smooth transition to the new application. 
  • Launch and Rollout: Executing a phased rollout of the redesigned application to manage change effectively and gather initial user feedback. 

8. Post-launch evaluation

  • User Feedback Collection: Gathering feedback from users post-launch to identify any issues and areas for further improvement. 
  • Performance Review: Continuously monitoring performance metrics to evaluate the success of the redesign and make data-driven decisions for future updates. 
  • Ongoing Improvement: Establishing a cycle of continuous improvement where user feedback and performance data are used to make iterative enhancements to the application. 

By following this comprehensive process, an enterprise app redesign ensures that the final product is not only visually appealing and user-friendly but also aligned with the strategic goals and operational needs of the organization.   

Experts in the field

Maciej Kłodaś
Head of UX
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