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Data Readiness for Next Best Action Solutions

By combining predictive analytics, AI, and real-time customer insights, Next Best Action solutions empower your sales representatives to focus on the interactions that matter most at any given moment.
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Solving sales challenges in life sciences with Next Best Action

Life sciences companies face mounting pressures: tough competition, cost sensitivity, and customers with very limited time to engage. Sales reps often spend countless hours preparing for calls: juggling multiple dashboards, reports, and emails, but still walk into meetings missing critical insights that could change the conversation.

But here’s the challenge

Next Best Action is only as good as the data behind it. If customer data is fragmented, outdated, or inconsistent, even the most advanced NBA engine will generate poor recommendations, wasting reps’ time instead of saving it.

Data foundation is the solution

With our help, you can make sure your NBA solutions are powered by high-quality, integrated, and actionable data so your reps get real insights instead of noise.

Making your data Next Best Action-ready

C&F focuses on creating the strong data foundations Next Best Action requires. Our services cover the full lifecycle of preparing and maintaining your commercial data, so Next Best Action recommendations are always reliable and relevant. To give your sales teams the information they need, we’ll take care of:

Profiling & Cleansing

Identifying gaps and inconsistencies to clean your datasets and improve accuracy.

Harmonization & Integration

Bringing data together from multiple CRMs, ERPs, and marketing platforms into a unified model.

Quality Measurement & Maintenance

Establishing KPIs for data quality (completeness, accuracy, timeliness) and ensuring they are consistently monitored.

Data Products & Models

Building flexible, scalable data models that serve as the backbone for NBA and other advanced analytics.

With these foundations in place, Next Best Action solutions can truly deliver on their promise: freeing reps from repetitive tasks, empowering better customer engagement, and aligning sales activity with strategic goals. This, in turn, contributes to financial impact across KPIs like conversion rates, customer retention, and revenue growth.

How Next Best Action works

NBA combines data, advanced analytics, and AI to recommend the sales rep the right action, for the right customer, at the right time. Common features of Next Best Action solutions include:

Customer 360 View

A single, dynamically updated one-pager that brings together all essential insights about each practitioner or clinic.

Predictive Intelligence

Algorithms anticipate customer needs, suggesting when to call, email, or arrange a visit.

Real-Time Recommendations

Clear, contextual suggestions help reps prioritize activities without replacing their expertise.

Omni-Channel Orchestration

NBA guides the use of multiple channels: phone, video, email, campaigns. This way, reps can reserve face-to-face visits for the moments that matter most.

Feedback & Adaptation

Sales reps can rate recommendations, helping refine the system and driving stronger adoption.

Within just one year, life sciences companies typically move from idea to MVP, equipping their sales teams with a smarter, more efficient way of working. If your organization isn’t seeing significant results from Next Best Action even long after implementation, the root cause often lays in insufficient data foundations. A problem that no off-the-shelf solution can fix on its own.

Experts in life sciences commercial data

We are an experienced, flexible partner that helps life sciences organizations make the most of their commercial data. Instead of bringing a limited off-the-shelf product, we’re offering deep industry expertise, strong knowledge of challenges faced by commercial teams and a set of accelerators allowing us to match every organization’s needs quickly and effectively. With us, you’ll get deep experience in making commercial data trustworthy, connected, and usable for Next Best Action.

Deep Industry Knowledge

With decades of experience in commercial data and IT for life sciences, our experts understand the unique challenges sales teams face in life sciences.

Data-First Approach

Instead of chasing shiny tools, we focus on preparing, maintaining, and evolving the data that fuels NBA.

Custom, Not One-Size-Fits-All

Unlike large providers, we don’t lock you into expensive solutions. We build flexible, tailored NBA models that evolve as your business grows.

Prove Value Early

Our phased approach means you start small, demonstrate impact, and scale gradually. This way we can minimize risk and secure stakeholder buy-in.

Proven Track Record

Our teams have delivered customer 360 models, harmonized CRM data, and created data governance frameworks for major life sciences companies.

True Partnership

We begin by aligning on goals, pace, and adoption strategy before focusing on technology to ensure lasting success.

Give your sales reps more insights into what they should be doing. Help them free up time and empower them with the right information so they can focus on the right actions, at the right time, and through the right channels. That’s exactly what Next Best Action is for.

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