ITIL helps organizations design, deliver, and continually improve their IT services. Much like a hospital, every element must work in harmony for everything to run smoothly.
Adam Kościaniuk
Head of Operations Services Competency Center
I am a highly experienced IT professional specializing in service delivery, project management, and DevOps. Throughout my career, I have successfully managed and continually improved service support within various sectors, including telecommunications, energy, pharma and consumer goods. My expertise lies in implementing innovative Ops models, developing automated and AI powered processes, and managing customer relationships to ensure exceptional service delivery. I am committed to continuous improvement, effective team leadership, and delivering high-quality, client-centric solutions.
Education:
- Master's Degree in Management and Marketing, Engineer of Computer Science from Bialystok University of Technology
- DevOps certificates
- ITIL v3 and 4 certificates
- Lean Six Sigma Green Belt certificate
- Post graduate interdisciplinary studies from Kozminski Executive Business School
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