Łukasz Żyśko
Senior Service Delivery Manager
I am a Service Delivery Manager with over 15 years of experience in the pharmaceutical industry, specializing in both human and animal health sectors. My expertise lies in data analysis, data quality operations, and CRM system management, with over a decade of experience in CRM systems, KPI reporting, and pricing solutions. Since 2015, I have led ITIL-driven services for CRM solutions, focusing on data integration, analysis, and ensuring high-quality service delivery. I manage a team of over 25 experts, overseeing recruitment, onboarding, resource planning, and the creation of compelling RFPs and SOWs.
Education:
- Warsaw University of Technology, Master of Science in Information Technology, Information Management Systems
- Certified Agile Service Manager
- ITIL 3.0 Foundation Certificate in IT Service Management
- ITIL 4.0 Foundation Certificate in IT Service Management
- Alteryx Designer Core v11 Certificate
- First Time Manager (EY Certificate)
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