Episode 5: Service Management—A Modern Way of Supporting Clients

Turning IT support into a strategic advantage

Service management goes beyond resolving IT issues—it’s a strategic approach that ensures smooth operations and long-term business success. In this episode of C&F Talks, we explore how modern service management transforms IT support into a business advantage, offering practical insights and actionable tips for effective implementation.

In our podcast you’ll discover:

What is good service management and whether it’s any different from support.

How to tailor your support strategy based on company size and unique needs.

A step-by-step guide to implementing a scalable service management setup.

The pivotal role of service transition and how to ensure a smooth process.

The risks and costs associated with a poor service setup—and how to avoid them.

Insights into building a compelling business case for service management.

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Evaluate your support maturity

Is your service management meeting the expectations? This checklist will help you assess your support setup, identify areas for improvement, and take actionable steps toward better service management.

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Why this episode matters

As businesses grow increasingly dependent on seamless IT support, adopting smart service management practices becomes a necessity, not a luxury. Our podcast provides a clear, structured discussion on the key aspects of service management, including its benefits, challenges, and implementation strategies.

Avoiding common pitfalls in service setup

A poorly designed support system can disrupt operations and impact your bottom line. Learn how to identify and mitigate these risks with practical solutions.

Effective service transition strategies

A successful service transition is the cornerstone of long-term support effectiveness. Discover best practices for making this transition smooth and efficient.

Building a business case for service management

Presenting the value of good service management to stakeholders requires more than just numbers. Gain insights into communicating its strategic importance and ROI.

Real-world examples of service management in action

Explore concrete examples of companies that have implemented effective service management strategies and the tangible benefits they’ve achieved.

Meet our Experts

Host: Maciej Kłodaś

Head of Analytics Experience, C&F

Maciej is a senior manager, UX/UI expert, researcher, and strong advocate for professionalizing companies’ approaches to enterprise software UX. He believes that when data meets the user, UX is crucial for the quality of insights and reports, serving as the foundation of data-driven decision-making. At C&F, Maciej is dedicated to delivering exceptional UX in every process and solution developed for clients.

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Guest: Adam Kościaniuk

Service Delivery Expert, C&F

I am a highly experienced IT professional specializing in service delivery, project management, and DevOps. Throughout my career, I have successfully managed and continually improved service support within various sectors, including telecommunications, energy, pharma and consumer goods. My expertise lies in implementing innovative Ops models, developing automated and AI powered processes, and managing customer relationships to ensure exceptional service delivery. I am committed to continuous improvement, effective team leadership, and delivering high-quality, client-centric solutions.