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Episode 5

Service Management—A Modern Way of Supporting Clients

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Turning IT support into a strategic advantage
Service management goes beyond resolving IT issues—it’s a strategic approach that keeps operations running smoothly and supports long-term business success. In this episode of C&F Talks, you’ll hear how modern service management helps IT support teams deliver consistent value, along with practical insights for effective implementation.

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What you’ll discover about modern service management

What good service management looks like and how it differs from traditional support
How to tailor your IT support strategy to your company’s size and goals
A step-by-step guide to implementing a scalable service management setup
The risks and costs of poor service management—and how to avoid them

How to improve IT support with modern service management

Improving IT support requires more than tools—it takes clear priorities, proven processes, and a commitment to ongoing improvement. This episode explores how modern service management practices help teams avoid common pitfalls, create scalable frameworks, and deliver consistent value.

Making service management a strategic advantage

Communicating the value of service management is critical for buy-in and long-term success. You’ll learn how to present benefits to stakeholders, align efforts with business objectives, and showcase the impact through real-world examples and measurable outcomes.

Try our checklist to evaluate your service management setup.

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Meet the expert

Adam Kościaniuk

Service Delivery Expert, C&F

Adam is a highly experienced IT professional specializing in service delivery, project management, and DevOps. Throughout his career, he has successfully managed and improved service support across sectors including telecommunications, energy, pharma, and consumer goods. His expertise includes implementing innovative operations models, developing automated and AI-powered processes, and managing customer relationships to ensure exceptional service delivery. Adam is committed to continuous improvement, effective team leadership, and delivering high-quality, client-centric solutions.

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