The Challenge
One of our clients had a legacy platform system developed in archaic technology by a creative agency with deep knowledge but no technology expertise. The client was left without any documentation or support.
Problems to solve
- System Modernization: Redesign and modernization of the outdated system.
- User Support: Provide consistent support and improve user adoption.
- Legacy platform
- Lack of documentation and support
The solution
- System Redesign: We redesigned the system and implemented a modern technology stack.
- Dedicated DevOps team: Established a dedicated DevOps team to support business users on a daily basis and work on implementing new features.
- Business Value Mapping: Performed business value mapping and agreed with client on next steps to increase user adoption.
- New Mockups: Introduced new mockups for the system and mobile application.
Results
- User growth: Achieved a 168% increase in users over the past year.
- Consistent staffing: Maintained the same dedicated DevOps team for more than four years.
- Cost Optimization: Reduced support costs by 40% through flexible approach and DevOps team structure.
- Improved System Layout: Implemented new system layout with dynamic content creation.
Business Value Mapping Based on DevOps principles