Home Our Insights Client Success Stories See how we used low-code to enable our pharma client to stay transparent and compliant with European legislation

See how we used low-code to enable our pharma client to stay transparent and compliant with European legislation

The client was determined to replace a number of applications that were key for a critical operations process (which included, among a host of others, EFPIA reporting) with a single integrated system. These applications, and said process, have been developed in-house by the client over the course of more than a decade and a half. With the use of the OS platform, the C&F team succeeded in deploying an integrated system within 6 months. This system not only replaced the entirety of the outdated applications, but also streamlined additional aspects of everyday work, such as expense authorization, information access or document printouts.

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The Challenge

Our Client, an internationally expanding, research-based pharmaceutical company, participates in over 400 events annually, inviting over 20 000 doctors, pharmacists and other pharma-related executives. Pharma companies are obligated to perform EFPIA (European Federation of Pharmaceutical Industries and Associations) reporting to keep transparency of business in the pharma sector.

Problems to solve

  • Lack of a comprehensive management process for event participation, guest invitation and reporting management
  • Lack of an efficient tool for Managers to authorize employee requests
  • Paper-dependent business model
  • Ineffective and complex process of gathering information for EFPIA reporting

The solution

An end-to-end flexible, low-code based solution integrated with all the peripheral systems in the company providing the following functionalities:

  • Real time reporting
  • Flexible document generation tools with access to documents online
  • Event management with settlement of costs and budget monitoring
  • Over 40 functional roles

Results

  • 100% user adoption
  • 150 new enhancements within first 3 months
  • 60% fewer call center calls
  • 6 months of development
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Budget Monitoring Data Management Enterprise Applications Event Management Low-Code OutSystems Reporting Management